Returns & Exchanges

Due to the perishable nature of our premium Japanese green teas, we generally cannot accept returns on food items to ensure food safety and quality standards. If you receive a damaged or incorrect shipment, please contact our support team within 14 days of delivery for a replacement or refund.

Return Process

• 1.
  Verify Eligibility

  Ensure your request is made within 14 days of receipt and pertains to damaged goods, defective teaware, or an incorrect order fulfillment.

• 2.
  Contact Support

  Email our customer service team with your order number and clear photographs documenting the issue with the tea packaging or teaware.

• 3.
  Receive Authorization

  Our team will review your claim and provide a Return Merchandise Authorization (RMA) number or approval for a complimentary replacement.

• 4.
  Resolution Processing

  Once approved, refunds will be credited to your original payment method within 5-7 business days, or your replacement tea will be dispatched via express shipping.