Frequently Asked Questions
Everything you need to know about brewing and buying authentic Japanese green tea.
How should I store my matcha and loose-leaf tea?
To maintain freshness, store your tea in a cool, dark place away from moisture, heat, and strong odors. Once opened, we recommend sealing the bag or tin tightly and consuming the tea within 1 to 2 months for the best flavor profile.
What is the difference between ceremonial and culinary grade matcha?
Ceremonial grade matcha is made from the youngest tea leaves and is intended to be whisked with hot water and enjoyed on its own. Culinary grade matcha has a bolder, more astringent flavor designed to stand up to milk and sugar in lattes and baking.
Where do you ship from and how long does it take?
We ship directly from our facilities in Kyoto, Japan, and our regional hubs. Standard international shipping typically takes 5-10 business days, while domestic orders usually arrive within 3-5 business days.
Are your teas tested for radiation and heavy metals?
Yes, all Ippodo teas undergo rigorous safety testing. We conduct regular inspections for radioactive substances and chemical residues to ensure every batch meets both Japanese and international safety standards.
Can I return tea products if I change my mind?
Due to the perishable nature of food products, we cannot accept returns on tea once it has been shipped. However, if your order arrives damaged or if there is an error in your shipment, please contact our support team within 14 days for a replacement or refund.
Do you offer wholesale pricing for cafes or restaurants?
Yes, we provide wholesale opportunities for businesses looking to serve authentic Japanese tea. Please contact our wholesale department via the dedicated form on our website for pricing and partnership details.